“Let Me Send It Later”: A Quiet Way Your Business Loses Money
Every Kenyan business owner has heard it. A customer picks up their order, pats their pocket, and says it. “Niko na deni kidogo, nitakutumia baadaye.” Nobody writes it down properly. Nobody sends a formal invoice. It just becomes another entry in a mental ledger that lives somewhere between your memory and a half-updated notebook under
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